Quality Control
1. Risk Prevention, Not Just Repair
The best solution to a remake is not a quick fix – it’s preventing it from happening in the first place. This is the cornerstone of our quality philosophy. At Bestodental, every single case undergoes a specification review upon receipt, and all critical details are confirmed with the client before production begins. We don’t assume – we verify.
At Bestodental, quality control begins with communication – not when production starts. Communication is our First Line of Quality Control.
Here is what sets us apart from other labs.
| Item | Other Labs | Bestodental |
|---|---|---|
| Case Review Model | Relies on individual technicians reviewing cases personally | Dedicated client support team reviews every case systematically |
| Risk Detection | Inconsistent, experience-dependent | Proactive identification of potential issues before production |
| Outcome | Missed details lead to remakes | Consistently low remake rates – achieving 0% on many long-term partnerships |
Our belief: Our best talent doesn’t just sit in production – they are placed in the client support team, because that’s where quality is born.
1) Two-Shift System – Bridging the Time Zone Gap
2) Human Expertise + AI-Powered Case Analysis
Our support team is made up of our most experienced personnel, with an average industry background of over three years. They know exactly what to look for in every case – and more importantly, they know what can go wrong. To reinforce their judgment, we integrate AI-assisted case screening into our review process. The system automatically flags potential issues such as design inconsistencies, margin risks, or material mismatches.
This combination of human expertise and AI precision allows us to review cases both quickly and accurately – even during high-volume production periods – without compromising quality.
3）Flexible Decision-Making Authority
Our client support team is empowered with the authority to make real-time decisions — coordinating production scheduling, shipping adjustments, and after-sales arrangements as needed, without escalating to management.
This means faster response times, fewer bottlenecks, and more importantly, every decision is made with our clients’ best interests at heart. Whether it’s prioritizing an urgent case, adjusting a delivery timeline, or handling a post-sale request, our team has both the capability and the authority to act immediately.
ake a real example: A first-time U.S. client importing from China encountered an unexpected customs inspection. Normally, import duties range between $10–$30, but due to a random check, the fee came out significantly higher — a cost the client hadn’t anticipated. Understandably, they were frustrated. Our support team didn’t hesitate. Without waiting for management approval, we made an on-the-spot decision — we covered the unexpected fee ourselves. The shipment cleared immediately and arrived on schedule. What could have become a strained relationship turned into a moment of trust — and that client has been with us ever since.
“We don’t slow you down with red tape. We solve problems — on the spot.”
2. 3-Tier QC – Remake Rates as Low as 0%
At Bestodental, quality is at the core of everything we do. Every restoration undergoes a rigorous three-tier quality control process before delivery: in-line production inspection, dedicated QC team verification, and client remote inspection. This systematic approach has driven our remake rate down to as low as 0% on certain case types.
1) In-line production inspection
Our production team performs a full inspection at each critical stage — from margin accuracy and framework fit to layering and glazing.
Here is a look at the inspection microscope we use on our production floor. With 20x magnification, it allows our technicians to carefully check proximal contacts, occlusion, seating, and overall fit with precision — catching even the smallest deviations before they become issues.
2) Dedicated QC team verification
Once the in-line inspection is complete, every case moves to our dedicated QC team for a second layer of verification. This team operates independently from production — they have no incentive to pass a case unless it truly meets our standards. They conduct a thorough examination of each restoration, checking for:
- Marginal integrity and seating
- Proximal contact tightness
- Occlusal accuracy
- Surface finish and aesthetics
- Overall fit and function
At this stage, we photograph every case from multiple angles — capturing all critical details such as margins, proximal contacts, occlusal surfaces, and overall morphology — so that every aspect of the restoration can be reviewed. The images are then compiled into an Inspection Photos document, as shown in the sample below.
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Here is the 2nd sample of Lab Quality Inspection Photos, which is used for our client’s remote inspection
File size: 571 KB
Here is the 2nd sample of Lab Quality Inspection Photos, which is used for our client’s remote inspection
3) Client Remote Inspection
At this stage, Bestodental will send the Inspection Photos document to the client for remote review.
Dental restorations are not standardized products — different interpretations between clinicians and laboratories can sometimes lead to varying outcomes. Our third-tier client remote inspection service bridges this gap by ensuring that our work aligns with the clinician’s aesthetic and functional expectations before the case ever leaves our facility.
We do not arrange shipment until we receive the client’s formal approval. Your confirmation is our final green light — because we believe you should see what you’re getting before we ship it, not after.
3. Only Use FDA-approved and CE-marked Material
Quality restorations start with quality materials. At Bestodental, we never compromise on what goes into your cases.
All materials used in our laboratory — including alloys, ceramics, zirconia, and PMMA — are sourced exclusively from globally recognized manufacturers and are fully compliant with FDA and CE requirements. We maintain strict traceability on every batch, from incoming raw material to the finished restoration.
Here is our material quality commitment:
| Item | What We Do |
|---|---|
| Approved Sources | All materials are purchased directly from established suppliers with full regulatory documentation |
| Biocompatibility | Every batch is logged and traceable back to its original certificate of analysis |
| No Substitutes | All materials meet ISO 10993 biological evaluation standards |
Here are some CE certifications of our dental material:
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Here are 2 CE certifications for Upcera dental material.
File size: 725 KB
Here is the CE certification for Ivoclar dental material.
File size: 242 KB
Here is the sample file of a custom-made dental case record.
4. Conclusion
At Bestodental, we deliver not just quality, but confidence — so when your restoration arrives, it fits, it matches, and it satisfies both you and your clinicians. We look forward to being your trusted partner for the long run, and we hope to build a lasting and successful partnership with you.